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Shipping & Returns

UK Mainland Postage Rate
WeightRoyal Mail (2 to 3 days)
0 to 2kg£2.95
2kg to 4kg£5.49
4kg to 20kg£6.95
UK Mainland by Courier
Fully trackable and insured up to 20kg£6.95
UK Mainland Special Offer Postage Deals
Up to five homeopathic remediesOnly £1.50
All UK orders over £49Free

We dispatch to Europe from only £2.99, please press the calculate postage button in the shopping basket to show the postage cost for your order.

When will my item be dispatched?
While most orders received before 2pm are dispatched the same day we do not guarantee this.
In any matter, your order should be dispatched within 3 working days.
If you would like to check stock availability, you can contact us via email.
How will you keep me informed?
You will be emailed when your order is dispatched. You can also track the status of your order anytime by logging in to your account.
If there are any problems with your order, you will be contacted by our customer services team. Therefore please make sure you supply us with the contact number you are most readily contactable on.
Do you deliver outside the UK?
Yes we deliver to anywhere in Europe (EU).
Our system automatically calculates postage costs for Europe at the checkout.
No Quibble Returns Policy
We want you to be completely happy with your purchase, which is why we offer a 14 day no quibble return or exchange policy if you change your mind for any reason. Please contact us to arrange a return or exchange within 14 working days of receiving your item.

The following conditions apply:

1. Returns must be in the original, unopened packaging and in re-saleable condition
2. It is your responsibility to arrange return postage and we strongly advise using a recorded delivery method to ensure we receive goods.
3. All refunds (excluding postage) will be given upon receipt and inspection of returned items.
4. We regret we are unable to accept returns of veterinary medicines, flea and wormer products as resale of these items is unlawful
5. We will accept all returns of damaged or faulty goods and offer a full refund for these items (including postage) upon receipt and examination of such goods.